FAQ

Q1: What types of vehicles does ZW Group supply?

A1: ZW Group offers a wide range of new and used heavy-duty vehicles, including dump trucks, tractor heads, fuel tanker trailers, flatbed trailers, bulk powder tankers, and construction machinery from leading Chinese brands like Shacman, HOWO, and Foton.

Q2: Are your vehicles new or used?

A2: We supply both brand-new and high-quality used vehicles. Every used unit undergoes strict inspection, refurbishment, and performance testing before delivery to ensure reliability and durability.

Q3: Can I visit your factory before purchasing?

A3: Yes, you are always welcome!
Our factory is located in Jinan, Shandong, China, and we frequently host customers from Africa, the Middle East, and Southeast Asia for factory visits and quality inspections.

Q4: How can I confirm the vehicle quality before shipment?

A4: We provide detailed inspection reports, photos, and videos before shipment.
You may also arrange third-party inspection for additional assurance.

Q5: Do you handle shipping and customs clearance?

A5: Yes, we arrange safe and efficient delivery from Chinese ports to your destination country and assist with export documentation and customs clearance.

Q6: What payment methods do you accept?

A6: We accept T/T (bank transfer), L/C (letter of credit), and trade assurance payments.
For used vehicles, a 30% deposit is required, with the balance due before shipment.

Q7: How long is the delivery time?

A7:

In-stock vehicles: 7–15 working days after payment.

Customized vehicles: 25–40 days depending on configuration and shipping schedule.

Q8: Do you provide after-sales service or spare parts?

A8: Yes. We provide technical guidance, spare parts supply, and online support for all exported vehicles.
Long-term service cooperation is available for fleet clients.

Q9: Can the vehicles be customized?

A9: Absolutely. We can customize engine power, axle configuration, tank size, and body dimensions according to your operational needs and local regulations.

Q10: How can I get a quotation or place an order?

A10: Simply contact us through our inquiry form, WhatsApp, or email, and our sales team will provide detailed pricing and assist you throughout the purchase process.

Q11: Which countries have you exported to?

A11: We have exported to more than 60 countries, including Nigeria, Tanzania, Sudan, Saudi Arabia, UAE, and the Philippines, earning a strong reputation for quality and service.

Q12: What makes ZW Group different from other suppliers?

A12: With over 10 years of manufacturing and export experience, we combine factory strength, strict quality control, and professional logistics, providing reliable Chinese truck and trailer solutions for global clients.

✅ Still have questions?

A: Contact our professional team — we’ll respond within 24 hours with detailed answers and support.
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FAQ